Information Technology

Welcome to the Grafton County Department of Information Technology (GCDoIT) WEB Page

Brent Ruggles, IT Manager

Department Head: Brent Ruggles
IT Manager
Address: 3855 Dartmouth College Hwy.
North Haverhill, NH 03774
Phone: 603-787-2043
Fax: 603-787-2656
Hours: Mon -Fri – 8am – 4pm

 

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Staffing: 3 – IT Manager and 2 PC Support\LAN Technicians

History – The Grafton County Department of Information Technology was started as a new department July 2nd 2007 to manage and provide internal computer and network operations and end user support at the Grafton County Campus.

Role – The Grafton County Department of Information Technology (DOIT) provides Computer\Network\Help desk support to all 9 County Departments (3 are 24\7) and the 425 employees at the Campus. Recently completed installation of a new Fiber Optic ring Layer 3 POE network and migrated and consolidated 6 networks into one common Windows Domain.
Provides hardware support for all Servers, PC, Laptop, Wireless PDA’s, Switches, Firewalls, Routers, Printers, Video conferencing system and VOIP telephony system. Provide help desk support for all users with desktop applications and day to day needs. Handles daily management, security and backup of all computer systems and the network and supports a Virtualized Server environment. Works with departments to provide technical insight on meeting business objectives. Prepares Annual IT Budget for the Campus Departments. Select vendors for IT needs with a focus on cost and best value. Procures and sources all purchasing of Computer\Network related hardware and software for the campus departments. Installs, configure and deploy new computer equipment at the campus. Responsible for Internet connectivity services to all the departments at the campus. Provide staff training. Maintain inventory of IT equipment for the county.

Reports to – The County Administrator and the Board of Commissioners.

Office Location – 2nd Floor, South Wing of the Campus Administration Office Building.

Goals – Network consolidation to reduce overall campus IT cost. Standardization of software and hardware vendors. Adoption and deployment of free Open Source software where possible. Providing technology that provides a quick ROI. Remain a small department by automation of IT related tasks to reduce man hours used in day to day IT operations.

Mission Statement for the Grafton County Dept. of Information Technology

  • Deploy cost effective technology systems that enable all departments to effectively perform their job duties to better serve the citizens of Grafton County.
  • Be recognized as a trusted partner of the Grafton County departments and citizens we serve.
  • To serve all Grafton County departments and staff with continually improved, effective technology, products, services and information so that our customers are totally satisfied and able to properly fulfill their missions and county business goals.
  • Deliver prompt, courteous, and efficient service with 100% customer satisfaction.